Frequently Asked Questions

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We have tried to put together the most frequently asked questions in this section. We would like to hear from you! Please send us your questions using the [feedback form]. Using this form you can also send us bug reports or suggestions on how to improve the various tools.


[edit] What is KP-Lab?

KP-Lab is short for Knowledge Practices Laboratory. KP-Lab focuses on creating a learning system aimed at facilitating innovative practices of sharing, creating and working with knowledge in education and workplaces. Find out more at the KP-Lab website.

[edit] How can I start to use the KP-Environment?

[edit] Where can you register to the Shared Space? How do you register to this/application/software/Shared Space?

Point your web browser to and the “login" form appears. Click the "Go to the registration page." link in order to get to the registration page. See more detailed information in

[edit] How do I login?

In order to login to any of the KP-Environment, you must first Register to KP-environment, then you can login.

[edit] Why the KP-Environment doesn't open? I cannot log in or I see blank screen after login, what do I do?

Check the system requirements that you have correct Flash player and you have enabled javascript and cookies. Check also news and notes if there is some on going changes.
You can try to refresh your browser and you can also try to clear the cache (in firefox under menu Tool->Clear Recent History then show detail and select "cache") before refresh.

[edit] When I open KP-Environment first time, I get "Untrusted Connection" page. What should I do?

The first time you come to the KPE, the browser may complain about an unsigned certificate with two options "get me out of here" or "add an exception". They have to choose "add an exception". See image below.

Adding certification in site.
Adding certification in site.

If by mistake you choose "get me out of here"; you can still add the exception. In firefox, under the menu Tool->Option->Advanced->Encryption click the "View Certificates", then under Servers tab click "Add Exception", add the location " <>" click the "Get certificate" and "Confirm Security Exception". See image below.

Adding certification from firefox Tools meu.
Adding certification from firefox Tools meu.

[edit] What is this/software/application Shared Space?

The Shared Space is a software that provides a virtual collaboration space.

[edit] What is the purpose of this/software/application/thing called Shared Space?

The Spared Space supports the sustained advancement of shared knowledge artefacts.

[edit] Why did these people make the Shared Space?

The Shared Space is one in the set of tools developed withing the KP-Lab project, funded by the European Union 6th framework program for research and development.

[edit] What do you do with this Shared Space/software/application? What am I supposed to do?

The Shared Space is like a virtual desktop or container. You can use it to collect things that you want to keep track of and you can share it with your friends or colleagues. It’s like a folder/tree structure but with more flexibility. The shared space can contain for example files, links, notes or wiki pages. These are called content items. You can also add tasks to build a process view in the Shared Space.

[edit] What is the benefit of the Shared Space? What is this going to add to the existing software/applications? What is the additional plus/advantage/benefit/bonus of this application/software/Shared Space? What do I get by using this? How does this help me? What is the purpose for me to use this?

The knowledge practises developed in KP-Lab requires a shared work space. It needs to support spatially, socially and/or temporally distributed participation and provide tools relevant to the task at hand. The purpose is to allow participants to collaboratively construct knowledge by modelling actual, shared objects and processes of work. The shared space is designed to work together with other tools developed within the KP-Lab project that supports the knowledge practices developed.

[edit] Who is this Shared Space application/software meant for? Who are the users and the target group of this software/application?

The Shared Space application can be used by virtually anyone who does collaborative work in some way. It is designed to support the trialogical learning practices promoted by the KP-Lab project and will probably be of most use to people who collaborate along those lines.

[edit] What is the difference between orange and black arrows?

The arrows are links. A link allows you to associate different objects such as tasks and content items to each other. There are two (2) different types of links: hierarchical (black) and relationship (orange).

A hierarchical (black) link is used to indicate that an object is contained inside another object. A hierarchical link can be created:
- from a task to another task
- from a task to a content item.

Note: A hierarchical link cannot be created between two Content Items, since a Content Item cannot contain another Content Item.

A relationship (orange) link is used to indicate that two objects are somehow related. The description of this relationship can be defined with free text or by choosing from a list of descriptions when creating a link. A relationship link can be created:
- from Task to Task
- from Task to Content Item (and vice versa)
- from Content Item to Content Item

[edit] Why do I see a lock on some shared spaces in the Shared Space Network?

Each shared space can be made as public or as private as the creator or administrators would like. Therefore, some shared spaces may have a "padlock" icon attached to them. This padlock indicates that you do not have sufficient rights to enter a specific shared space. If you are not logged in, those shared spaces that require you to be logged into the KP-lab system will also be displayed with a padlock. You should always log into the platform via the login button located at the top right of the KP-Environment.

[edit] How can I give same access rights for multiple shared spaces? Can I define access rights to shared space by using a group?

Yes. Follow these steps:

  1. Create your shared space (or use existing shared space).
  2. Go to the user management tool, select your shared space and add members to it.
  3. Go to the "community view" of your shared space.
  4. Create a group e.g. "Example Group" AND make all the user being member of this group.
  5. Create a "new shared space" (or use existing shared space).
  6. Go to the user management tool and select the "new shared space" or the existing shared space.
  7. Then select the "Group view" (radio button above the user list) and give to the "Example Group" group the member role and save. Members added to the group are now member of this new shared space.


  • This is not synchronized; so unfortunately you will have to wait (max 1 hour) before the users get the access to the new shared space (and before they will be visible in the "community view").
  • If you need to add users afterward:
  1. In the user management tool: add them as member of the "main shared space".
  2. then go to the community view of the "main shared space" and add them to the "Example Group" group.
  • If you want to remove members afterward:
  1. go to the community view of your "main shared space" and remove the users from the group.
  2. (optionally go to the user management tool and remove their "member" role from the "main shared space").
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